Returns & Refund Policy
At The Pacific Business Hub, we are committed to delivering high-quality services and products that support and empower your business journey. Our returns and refund policy is designed to provide clarity on eligibility for returns, refunds, or adjustments across our offerings. Please review the policy below for specific terms related to digital products, meeting room hire, office rentals, and hot desk bookings.
1. Digital Products (e.g., BB101 Guide, online resources)
All purchases of digital products are final and non-refundable. Due to the nature of digital goods, which are instantly accessible upon purchase, we cannot offer returns or refunds.
However, if you experience issues with accessing or downloading the product, please contact our support team within 7 days of purchase. We will ensure you receive full access to the digital product or offer assistance to resolve any technical issues.
2. Meeting Room HireTo ensure flexibility and fairness, our refund policy for meeting room hire is as follows:
3. Private Office License Agreement
Our private office rentals involve a longer-term commitment and are subject to specific terms set forth in the shared office space license agreement signed upon booking. Please refer to your agreement for detailed information on termination, notice periods, and any potential refund eligibility.
4. Hot Desk Bookings
Our hot desk booking refunds are designed to be simple and flexible:
General Notes
1. Digital Products (e.g., BB101 Guide, online resources)
All purchases of digital products are final and non-refundable. Due to the nature of digital goods, which are instantly accessible upon purchase, we cannot offer returns or refunds.
However, if you experience issues with accessing or downloading the product, please contact our support team within 7 days of purchase. We will ensure you receive full access to the digital product or offer assistance to resolve any technical issues.
2. Meeting Room HireTo ensure flexibility and fairness, our refund policy for meeting room hire is as follows:
- Full Refund: Cancellations or changes made at least 48 hours before the booking time are eligible for a full refund.
- No Refund: Cancellations or changes made less than 48 hours before the scheduled booking time are not eligible for a refund.
3. Private Office License Agreement
Our private office rentals involve a longer-term commitment and are subject to specific terms set forth in the shared office space license agreement signed upon booking. Please refer to your agreement for detailed information on termination, notice periods, and any potential refund eligibility.
- Security Deposit: Upon cancellation or termination of a lease, security deposits will be refunded as per the terms in the lease agreement, less any costs for damages or outstanding dues.
- Early Termination: Refunds are not available for early termination, but notice periods and conditions for termination are outlined in the agreement.
4. Hot Desk Bookings
Our hot desk booking refunds are designed to be simple and flexible:
- Full Refund: Cancellations or changes made at least 48 hours before the booking time are eligible for a full refund.
- No Refund: Cancellations or changes made within 48 hours of the booking time will not be eligible for a refund.
General Notes
- Processing Time: Approved refunds will be processed within 7–10 business days.
- Payment Method: Refunds will be issued to the original payment method used for the purchase.
- Contact Us: For any questions or concerns regarding refunds or adjustments, please contact our customer support team.