PRIVACY POLICY | Last Updated: March 2026
Introduction
TPBH Manukau Limited trading as The Pacific Business Hub ("we", "us", or "our") is committed to protecting your privacy and handling your personal information responsibly. We comply with the New Zealand Privacy Act 2020 and the information privacy principles (IPPs) set out in that Act.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in connection with our services, our website, our co-working and shared office spaces, and our events and programmes. It applies to all individuals who interact with us, including clients, licensees, members, event attendees, website visitors, and job applicants.
What Personal Information We Collect.
We may collect personal information about you, including:
How We Collect Personal Information
We collect personal information directly from you wherever practicable, in accordance with IPP 2. This includes when you:
Why We Collect Personal Information
We collect and use your personal information for the following purposes:
CCTV Monitoring
Our Premises are monitored by closed-circuit television (CCTV) for the safety and security of our staff, clients, and visitors. By entering our Premises, you acknowledge that you may be recorded.
CCTV footage is:
Sharing Your Personal InformationWe do not sell your personal information. We may share your personal information with third parties only in the following circumstances:
Cross-Border Disclosure
Some of our service providers and platforms may be located outside New Zealand. Where we share personal information with overseas recipients, we take reasonable steps to ensure they are subject to privacy obligations comparable to the Privacy Act 2020, in accordance with IPP 12. We will not disclose your personal information to an overseas recipient unless we are satisfied that appropriate protections are in place.
How We Protect Your Personal Information
We take reasonable steps to protect your personal information from unauthorised access, use, modification, loss, or disclosure, in accordance with IPP 5. These steps include:
How Long We Keep Your Personal Information
We retain personal information only for as long as is necessary for the purposes for which it was collected, or as required by law. In general:
Your Rights — Access and Correction
Under IPP 6 and IPP 7 of the Privacy Act 2020, you have the right to:
Privacy Breach Notification
If we become aware of a privacy breach that has caused, or is likely to cause, serious harm to any individual whose personal information is affected, we will notify the Privacy Commissioner and the affected individual(s) as soon as practicable, in accordance with sections 113–120 of the Privacy Act 2020.
If you become aware of any privacy breach or suspected privacy breach involving personal information held or processed in connection with our services or Premises, please notify us immediately using the contact details below.
Complaints
If you have a complaint about how we have handled your personal information, please contact us in writing in the first instance. We will acknowledge your complaint promptly and work to resolve it within 20 working days.
If your complaint is not resolved to your satisfaction, you may refer the matter to the Office of the Privacy Commissioner:
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website. The date at the top of this page indicates when the policy was last updated. We encourage you to review this policy periodically.
Contact Us
For any privacy-related queries, access or correction requests, or complaints, please contact us at:
TPBH Manukau Limited trading as The Pacific Business Hub
12 Osterley Way, Manukau, Auckland 2104
Email: [email protected] | Phone: +64 9 218 8273
TPBH Manukau Limited trading as The Pacific Business Hub ("we", "us", or "our") is committed to protecting your privacy and handling your personal information responsibly. We comply with the New Zealand Privacy Act 2020 and the information privacy principles (IPPs) set out in that Act.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in connection with our services, our website, our co-working and shared office spaces, and our events and programmes. It applies to all individuals who interact with us, including clients, licensees, members, event attendees, website visitors, and job applicants.
What Personal Information We Collect.
We may collect personal information about you, including:
- Full name and date of birth
- Contact details (email address, phone number, postal address)
- Business name, registration details, and industry
- Identification documents (where required for access or verification purposes)
- Vehicle registration (for parking and access purposes)
- Emergency contact information
- Billing and payment information
- Information about your use of our services, facilities, and programmes
- Communications and correspondence with us
- CCTV footage recorded at our Premises
- Website usage data and analytics (including IP address and browsing behaviour)
How We Collect Personal Information
We collect personal information directly from you wherever practicable, in accordance with IPP 2. This includes when you:
- Enquire about or sign up for our services or office packages
- Sign a Licence Agreement or Terms of Use
- Register at reception upon visiting our Premises
- Book a meeting room, hot desk, or consultation online or in person
- Join our HUB Connect membership or attend an event or workshop
- Subscribe to our newsletter or fill out a form on our website
- Contact us by phone, email, or in person
Why We Collect Personal Information
We collect and use your personal information for the following purposes:
- Administering and managing your Licence Agreement, membership, or booking
- Verifying your identity and managing access to our Premises and facilities
- Processing payments and managing accounts
- Communicating with you about your use of our services, upcoming renewals, events, and promotions
- Operating and improving our website and online booking systems
- Complying with our legal obligations, including under the Privacy Act 2020, Health and Safety at Work Act 2015, and Anti-Money Laundering and Countering Financing of Terrorism Act 2009
- Managing the safety and security of our Premises, including through CCTV monitoring
- Research, evaluation, and improvement of our services
- Adding you to our member directory (with your consent)
CCTV Monitoring
Our Premises are monitored by closed-circuit television (CCTV) for the safety and security of our staff, clients, and visitors. By entering our Premises, you acknowledge that you may be recorded.
CCTV footage is:
- Retained for a maximum period of 30 days, after which it is securely deleted
- Accessible only to authorised staff and, where required, law enforcement agencies
- Used only in connection with a security incident, enforcement action, or as required by law
Sharing Your Personal InformationWe do not sell your personal information. We may share your personal information with third parties only in the following circumstances:
- Service providers — including payment processors, cloud storage and IT service providers, booking and scheduling platforms, and email communication platforms, to the extent necessary to deliver our services
- Government agencies and regulators — where required or authorised by law, including the New Zealand Police, IRD, or the Office of the Privacy Commissioner
- Professional advisors — including lawyers and accountants, under obligations of confidentiality
- Event co-hosts or programme partners — where you have registered for a jointly delivered event or funded programme, and only to the extent necessary
- Member directory — your name and business details may be listed in our HUB Connect member directory if you have consented to this
Cross-Border Disclosure
Some of our service providers and platforms may be located outside New Zealand. Where we share personal information with overseas recipients, we take reasonable steps to ensure they are subject to privacy obligations comparable to the Privacy Act 2020, in accordance with IPP 12. We will not disclose your personal information to an overseas recipient unless we are satisfied that appropriate protections are in place.
How We Protect Your Personal Information
We take reasonable steps to protect your personal information from unauthorised access, use, modification, loss, or disclosure, in accordance with IPP 5. These steps include:
- Secure storage of physical records
- Password-protected and access-controlled digital systems
- Restricted staff access to personal information on a need-to-know basis
- Secure Wi-Fi networks at our Premises
- Regular review of our data security practices
How Long We Keep Your Personal Information
We retain personal information only for as long as is necessary for the purposes for which it was collected, or as required by law. In general:
- Licence Agreement and client records are retained for 7 years following the end of the relationship, for legal and audit purposes
- CCTV footage is retained for a maximum of 30 days
- Event and programme records are retained for the duration required by any applicable funding or reporting obligations
- Marketing and newsletter records are retained until you unsubscribe or request removal
Your Rights — Access and Correction
Under IPP 6 and IPP 7 of the Privacy Act 2020, you have the right to:
- Request access to personal information we hold about you
- Request correction of any personal information that is inaccurate, out of date, incomplete, or misleading
Privacy Breach Notification
If we become aware of a privacy breach that has caused, or is likely to cause, serious harm to any individual whose personal information is affected, we will notify the Privacy Commissioner and the affected individual(s) as soon as practicable, in accordance with sections 113–120 of the Privacy Act 2020.
If you become aware of any privacy breach or suspected privacy breach involving personal information held or processed in connection with our services or Premises, please notify us immediately using the contact details below.
Complaints
If you have a complaint about how we have handled your personal information, please contact us in writing in the first instance. We will acknowledge your complaint promptly and work to resolve it within 20 working days.
If your complaint is not resolved to your satisfaction, you may refer the matter to the Office of the Privacy Commissioner:
- Website: www.privacy.org.nz
- Phone: 0800 803 909
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website. The date at the top of this page indicates when the policy was last updated. We encourage you to review this policy periodically.
Contact Us
For any privacy-related queries, access or correction requests, or complaints, please contact us at:
TPBH Manukau Limited trading as The Pacific Business Hub
12 Osterley Way, Manukau, Auckland 2104
Email: [email protected] | Phone: +64 9 218 8273